ProTeria - Troubleshooting

Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible.

Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.

If you still have problems and issues after you have gone through the steps in the link above you're welcome to get in touch with us at support@krokedil.se.

Klarna Checkout for WooCommerce

ProTeria CloudConnnect does work with Klarna Checkout for WooCommerce. But if you have checked the box for Shipping Methods in iframe in your Klarna Checkout for WooCommerce settings the ProTeria - Display Pickup Point Selector will not be displayed. This is because this data is not transferred to Klarna and therefore not possible to display within the iframe.

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