Nets Easy - Vipps, MobilePay and Swish payments
Ensure the correct update of the payment status
The customer is supposed to return to the browser after completed purchase in Vipps, MobilePay or Swish. When buying via mobile phone some customers doesn't fulfill this step. In this case, the order status in Woo is updated to
Processing (or
Completed) via a callback from Nets to WooCommerce. This is done via a webhook called "payment.checkout.completed" in Nets system.
It's important that callbacks from Nets to your store doesn't get blocked by security or caching plugins. Make sure that requests to
https://yourdomain.com/wc-api/ isn't blocked.
Missing tracking data
When the customer doesn't return back to the store after a completed purchase in another app, tracking data reported to Google Analytics, Facebook and other systems will not be done correctly. This is not something we can solve from the
Nets Easy plugin, since it is the customer being redirected to the
Thank you page that is the actual trigger for sending tracking data to the external system.